How can we help?
Answers to common questions, and a ticket form when you need a person.
Getting started
How do I start?
Choose a plan, download the app for Mac or Windows, open it and go to Settings › Connect. A code appears; approve it on the website and you’re in.
What should I add first?
Your CV, then your portfolio or a few notes about projects. Sylphe turns them into facts you can check: jobs, projects and numbers, each with where it came from.
How do I prepare for a call?
Start a session, pick the type (interview, client, sales), add the company and role, and paste the job description if you have it. Every answer uses it.
Account and billing
How do I change or cancel my plan?
Account › Change plan, or Manage billing for cards, invoices and cancelling. You keep your plan until the end of the month you paid for.
What happens when I reach a limit?
Sylphe pauses until your month resets or you move up a plan. Nothing is charged automatically.
Do you offer refunds?
If something went wrong, open a ticket below and tell us what happened. We look at every request.
The apps
Which Mac do I need?
macOS 12 or later, on Apple silicon (M1 and newer) or Intel. The Download page picks the right one for your Mac; to check yourself, open Apple menu › About This Mac.
Which Windows do I need?
Windows 10 (version 2004 or later) or Windows 11, 64-bit.
macOS says the app can’t be opened.
Go to System Settings › Privacy & Security, scroll down and choose Open Anyway next to Sylphe. You only need to do this once.
Windows shows a SmartScreen warning.
Choose More info › Run anyway. It appears because the app is new, not because something is wrong.
Answers and transcription
It doesn’t hear the other person.
On a Mac, allow Screen Recording for Sylphe in System Settings › Privacy & Security, then restart the app. Their audio comes through that permission.
It doesn’t hear me.
Allow the microphone for Sylphe (System Settings on Mac, Settings › Privacy › Microphone on Windows), and check the right microphone is selected for your call.
Answers mention things I didn’t do.
Answers only use your documents and what you confirm. Open Profile & CV, check the facts, and fix or remove anything wrong. Missing details appear as [blanks] for you to fill.
Answers are too long or too short.
Switch between Cues, Natural and Detailed during the call, or change “How answers sound” in Profile & CV.
Privacy and your data
Where is my data?
Your profile, documents and History stay on your computer, encrypted. Our server keeps your account, plan and usage counts. See the privacy policy for details.
How do I delete everything?
In the app: Settings › Erase all data. On the website: Account › Delete account. Both are permanent.